As a manufacturer of label converting solutions, Prati has prioritised enhancing its global reach, providing all customers with access to the quickest possible support. Fastlane Support is an online tech support tool designed to streamline customer requests, resulting in less paperwork, fewer phone calls, and better service.
“Accessible to all our customers 24/7, the online platform is personalised with a complete list of machines installed for each customer,” the company states. “Secure access takes the customer to their own page with machine details and serial numbers. Once the machine is selected, a menu provides an exhaustive list of potential alarms, malfunctions or other issues. The customer chooses the most appropriate one, adds a more detailed description, attaches a photo or video clip, and clicks the send button. It’s as simple as that.”
Prati receives the request immediately, and its technical staff starts working on the solution without needing to call back to check basic details. The customer can track the status online at any time, making it easier to foresee a schedule and envisage a solution.
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Fastlane is accessible to all Prati customers 24/7
Learn more about Prati Fastlane Support HERE